It depends on the type of service. For ongoing support or managed services, we typically require a minimum 3-month commitment.

We follow industry best practices and comply with global data protection regulations (e.g., GDPR, HIPAA). Our team implements multi-layer security protocols, regular audits, and encrypted data storage.

No. We never share your data with third parties without your explicit consent. Confidentiality and privacy are central to our operations.

At Sysfotion, customer satisfaction is a top priority. Our refund policy is designed to be fair, transparent, and aligned with industry standards. Please review the details below:

1. Software Products (Digital Downloads)

Due to the nature of digital products, we generally do not offer refunds once the software has been delivered, downloaded, or accessed. However, we may issue a refund under the following conditions:

• The product is proven to be defective or non-functional.

• The customer reports the issue within 7 days of purchase.

• Our technical team is unable to resolve the issue within a reasonable time frame.

2. Subscription Services (SaaS or Cloud Services)

You may cancel your subscription at any time. However:

• Monthly subscriptions are non-refundable once the billing cycle has started.

• Annual subscriptions may be eligible for a pro-rated refund if canceled within the first 30 days of purchase.

• No refunds will be issued for unused time or features after the cancellation window.

3. Custom Software Development & Consulting

Payments made for custom development, consulting, or technical support are generally non-refundable, as these services are tailored and time-based. Exceptions may be considered under special circumstances:

• Work was not started.

• A clear breach of agreed deliverables or timelines (as per contract).

• Mutually agreed project termination before completion.

4. Training & Workshops

• A full refund is available if cancellation is made at least 7 days before the scheduled session.

• Cancellations within 3–6 days are eligible for a 50% refund.

• No refunds for cancellations made less than 72 hours before the event.

5. How to Request a Refund

To request a refund, please contact us at info@sysfotion.com with the following details:

• Full name and contact information

• Order or invoice number

• Reason for the refund request

• Supporting documentation (if applicable)

  All refund requests are reviewed within 5–7 business days, and if approved, refunds are issued back to the original payment method within 15 business days.

6. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be posted on this page and take effect immediately upon publication.

Our headquarters is located in Mumbai, Maharashtra -India, and yes—we work with clients around the globe through remote and hybrid collaboration models.

If you didn’t find what you’re looking for, please contact us directly at info@sysfotion.com or visit our Contact Us page.